We strive to provide exceptional customer service and the perfect shopping experience for each and every order.
If you are not completely satisfied with your order, we are happy to make things right for you. Simply fill out the return form on this page and we will respond to your return request as soon as possible. Please wait for our response before shipping your return or exchange items to us.
You may return or exchange items with the original packaging within 30 days of purchase for either a refund or exchange. Please note that items purchased through special promotion, sales, or clearance are final sales, and are therefore not eligible for returns or exchange.
Purchases made with a credit card or debit card can be refunded to the same card within five (5) business days after we receive the returned items. If the original form of tender has been lost or stolen, we will issue a check for the amount of the return from our headquarters and mail it to you within seven (7) to ten (10) business days.
In the event of a return that is the fault of Purify Tea (for example, the wrong item was sent), we will also cover the return shipping cost.